• We will endeavour to explain the service that we provide, the true cost, benefits and consequences of any product or service you buy from us
  • We will ask a number of questions that will enable us to fully understand your circumstances, needs and budget
  • Your personal information will always be treated in the strictest of confidence
  • We will strive to make strong relationships with product and service providers to ensure they mirror our commitment to you
  • We will always explain paperwork to you in a way your understand and support our advice with timely, easy to comprehend documentation
  • We aim to ensure that you are encouraged to purchase the right product or service to met your short and long term needs
  • On occasions that we feel it is appropriate for us to charge a fee for our services, we promise that it will be reasonable and justifiable
  • We will always attempt to give you the best advice – even if it means losing your business to a competitor
  • All of our staff will be professional and courteous to you – even if they are not directly involved if your business
  • If you are unhappy with the service we provide, we will take your complaint seriously and attempt to resolve the matter to your complete satisfaction